Q: What is the payment term for orders?
A: We accept TT, with a 30% deposit and the 70% balance paid against the Bill of Lading.
Q: Is customization available for specific site requirements?
A: Yes, we provide full customization services according to your specific dimensions and architectural requirements.
Q: Can I request a sample before placing a bulk order?
A: Yes, we can provide free samples. Please note that the shipping cost is usually covered by the customer.
Q: What is the typical lead time for production?
A: Normally, our lead time is 15-20 days upon receiving the deposit.
Q: Are you a direct manufacturer?
A: Yes, we have been a dedicated manufacturer in the automatic door industry for over 20 years, serving global markets.
Q: What kind of after-sales warranty do you provide?
A: We offer a one-year warranty from the date of receipt, supplying necessary accessories free of charge and providing installation video support.